Frequently Asked Questions (FAQs)
🚚 Orders & Shipping
What payment methods do you accept?
We currently accept payments via GCash and Cash on Delivery (COD).
Do you ship nationwide?
Absolutely! We ship to all regions in the Philippines, including Luzon, Visayas, and Mindanao.
How long does shipping take within the Philippines?
Our partner courier typically delivers within 2–7 business days from ship-out date, depending on your location. Metro Manila orders often arrive faster. You’ll receive a tracking link once your order ships.
How do I track my order?
Once your order has been shipped, you will receive a tracking number and link via email.
You may also track your order directly through our courier partner J&T Express.
My order arrived damaged or incomplete. What should I do?
We’re so sorry about that! 🥺 Please send us a message right away with your order number and photos of the item and packaging. We’ll review it and make things right as quickly as possible.
🍵 Matcha
What’s the difference between ceremonial and culinary matcha?
Ceremonial-grade matcha is made from the youngest, most tender tea leaves harvested during the first flush of the season. It has a vibrant green color, smooth texture, and a naturally sweet, delicate flavor with minimal bitterness. This grade is best enjoyed on its own with just water, traditionally whisked into a frothy tea (Usucha or Koicha). It’s ideal for those who want to experience matcha in its purest form — perfect for tea ceremonies or mindful daily rituals.
Culinary-grade matcha, on the other hand, is made from slightly more mature leaves. It has a stronger, more robust flavor with a touch of bitterness, making it perfect for mixing with other ingredients. It’s best used for lattes, smoothies, baked goods, and desserts, where its bold taste can still shine through.
How should I store my matcha?
Keep your matcha in an airtight container and store it in a cool, dry place away from direct sunlight. For optimal freshness, refrigerate after opening. Before using it again, allow it to return to room temperature.
Still have questions?
If you couldn’t find what you were looking for, feel free to reach out — we’re happy to assist you anytime.